Online Purchases & Delivery

IMPORTANT COVID-19 UPDATE:

Click & Collect orders may be picked up during our current business hours. You can find up-to-date open hours on our Google or Facebook business listing.

Deliveries will usually go out MONDAYS & TUESDAYS but may be delayed depending on the location. Cut off time Sunday 11:59pm.

Online Products

The plants pictured are not the exact plant you will be receiving. We do our best to update photos so that they remain a good representation of our available stock.

Many of our ceramic pots use reactive glazes, are hand finished, or have natural inconsistencies built into their design. Colours may vary and some irregularities may occur from the product images.

Where do you deliver to?
We are able to ship pots, and accessories anywhere in Australia.

Plants are able to be couriered to the surrounding area.

We do not post any plants.

How much is delivery?
Pots and accessory shipping costs are calculated based on the weight of the items.

Orders delivered using our courier are a flat rate regardless of the quantity of plants.

When do you deliver?

We aim to deliver within a week of an order being placed but it may take longer in some cases. Delivering plants to apartment buildings requires the recipient to be present. We will contact you to organise a convenient time.

What to do when your delivery arrives

Immediately inspect the delivery to make sure they are all accounted for and that you are satisfied with the quality. If there are any issues please contact us as soon as you can. Please take photos of any issues.

Payment
In most cases all the items will be available. Please note that the products on the online store are also available for purchase in-store, due to this cross-over an item may become unavailable if purchased before we can pack an online order. We will do our best to avoid this and apologise for any inconvenience. We will contact you if any issues arise.

Click & Collect
Please collect your ‘Click & Collect’ purchases within a week of purchase. If you are unable to make it in within a week please contact us via our Facebook page or email.

If your order is not collected 30 days after purchase no refunds will be given and the order will be voided. If you think you may not be able to make it in store please communicate clearly with us. We are happy to work with you to find a solution.

We do not give change of mind refunds.