IMPORTANT COVID 19 UPDATE:
Click & Collect orders may be picked up on TUESDAYS 10am - 4pm
Shipping and deliveries will go out on MONDAYS & TUESDAYS
The plants pictured are not the exact plant you will be receiving. We do our best to update photos so that they remain a good representation of our available stock.
Many of our ceramic pots use reactive glazes, are hand finished, or have natural inconsistencies built into their design. Colours may vary and some irregularities may occur from the product images.
Where do you deliver to?
We are able to ship pots, and accessories anywhere in Australia. Plants cannot be shipped to quarantine states.
We are now posting smaller plants to non-quarantine states. Any large plants are only able to be couriered to the surrounding area. Addresses within a 50km radius will automatically have their delivery calculated.
How much is delivery?
Pots and accessory shipping costs are calculated based on the weight of the items.
Large plant delivery charges are a flat rate regardless of the quantity of plants.
When do you deliver?
We aim to deliver within a week of an order being placed but it may take longer in some cases. Delivering plants to apartment buildings requires the recipient to be present. We will contact you to organise a convenient time.
Generally we will post our live plants on a Monday.
What to do when your delivery arrives
Immediately inspect the delivery to make sure they are all accounted for and that you are satisfied with the quality. If there are any issues please contact us as soon as you can. Please take photos of any issues.
In most cases all the items will be available. Please note that the products on the online store are also available for purchase in-store, due to this cross-over an item may become unavailable if purchased before we can pack an online order. We will do our best to avoid this and apologise for any inconvenience. We will contact you if any issues arise.
Click & Collect
Please collect your ‘Click & Collect’ purchases within a week of purchase. If you are unable to make it in within a week please contact us via our Facebook page or email.
If your order is not collected 30 days after purchase no refunds will be given and the order will be voided. If you think you may not be able to make it in store please communicate clearly with us. We are happy to work with you to find a solution.
We do not give change of mind refunds.